'Govt. staff must act swiftly on Spandana complaints'

A feedback survey conducted on the implementation of the Spandana programme has revealed that most employees of the State government are reluctant to swiftly address the grievances of people, the Chief Minister’s Secretary Solomon Arokia Raj said at a workshop held in the city on Wednesday.

Speaking at the valedictory function of the workshop held on ‘Quality redressal of grievances of Spandana’ for officials from Visakhapatnam and East Godavari districts, Mr. Solomon said that the performance of Spandana officials was not up to the mark.

Guidelines matter

Though some petitions were resolved, others were being rejected on flimsy grounds, he said, adding that there should be higher awareness among the district- and mandal-level officials about Spandana guidelines.

Mr. Arokia Raj said that the government will take action if there is any complaint regarding Spandana grievance petitions. He also pointed out that quality should be ensured in addressing the grievances of people.

Special Officer to the Chief Minister Mr. Harikrishna said people’s confidence in the government will increase if their grievances are addressed quickly. He said any laxity on the part of the officials will not be tolerated.

Municipal Administration Commissioner G.S.R.K.R. Vijaya Kumar said the programme was organised to rectify lapses in redressal of the Spandana petitions. He explained to the officials about Spandana guidelines through a powerpoint presentation.

‘Top priority’

Collector V. Vinay Chand said that the Spandana programme was being accorded a top priority in the district and the programme was being reviewed by Chief Minister Y.S. Jagan Mohan Reddy through teleconference every Tuesday.

Civil Supplies director Arun Kumar, Commissioner of Police R.K. Meena, Superintendent of Police Attada Babujee, East Godavari Collector D. Muralidhar Reddy, Rajamahendravaram SP Shemushi Bajpai, GVMC Commissioner G. Srijana, Paderu ITDA Project Officer D.K. Balajee and others were present. About 600 officials from Visakhapatnam and East Godavari districts are among others who attended the workshop.

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