IRCTC's next-generation website fails to impress customers

Contrary to the claim of the IRCTC that booking of train tickets has been made easier with the launch of the its next generation e-ticketing website, a majority of users recently have taken to the social media to deride it as ‘not so user-friendly’, hailing the previous website as ‘much better than the new one’.

“I am living in Europe and I feel that this new website is not opening outside India,” rued Karan Chahar. Pradyumna K.P. (personality development trainer) wrote: “I can’t find the booking history. I am not even getting SMSes after booking the tickets.’

Haraprasad Mishra wrote: “Not user-friendly. Earlier one was much better.” Further Eswar Kanchurmurthi, secretary, Duvvada Railway Users’ Association, wrote: “It’s not easy to operate from mobile phones.”

These are only a few of the scores of comments that is doing the rounds in the social media. The users wanted the IRCTC website to the improved based on the response from the public.


“There was no water in our coach and the TTE frowned at a passenger, when they tried to report the matter to him. The tone of his voice gave one the impression that he meant to say that it was not my duty,” said B. Prabhakar Sarma of Seethammadhara, who travelled by AC Chair Car (C-1) of Visakhapatnam-Secunderabad Janmabhoomi Express on August 2.

“There was no water from the originating station (Visakhapatnam Junction) and no one seemed to bother. The water was probably filled at Rajahmundry as after the train left that station, we could get water through the taps,” he added.

“I booked my ticket from Kavali to Visakhapatam by Tirumala Express on the night of August 3. The train arrived on platform no. 3 and a greater part of the platform had no shelter.

The train was scheduled to arrive at 11.50 p.m. but arrived 12.25 a.m. My coach (A-2) was towards the extreme end and I had to stand all alone as the station wore a deserted look and there was no security,” he said.

B. Madhu Gopal

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