SMS 8121281212 - Indian Railway Complaint Register SMS System (SPCSS)

The railway complaint SMS no: is 8121281212. Indian Railway authorities have introduced a system where one can complain from a running train.

Indian Railway Complaint register SMS System - 8121281212

The Railway Helpline Number named SMS based Suggestion or Complaint System (SPCSS) to which you can SMS is 8121281212. 
Indian Railways has a SMS complaint number 8121281212 which works very well according to a blog post AVS Astrology.com in its blog post hereAll the Railway Passengers are requested to utilise the SMS based Suggestion or Complaint System (SPCSS) Service by sending your Suggestion or Complaint through SMS to 8121281212. Please pass o­n this message to your friends and it may help someone in need including you.
The SMS about complaint will be acknowledged & attended.  

Give the train no, bogie no, precise nature of  complaints like   
-no water in bath room/no lights/fan not working/  
security problem etc through sms.  
It is an effective tool.  
The railway complaint SMS no: is  8121281212.

Indian Railway authorities  have introduced a system where one can complain from a running train.


OBJECTIVES
1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations
2.To reduce the gap between the customers' expectations and railway's performance
3.To help railways prioritize focus areas
4.To foster greater participation of customers in railway services
SALIENT FEATURES
1. Complaint/suggestion can be registered at 8121281212 by sending an SMS
2. In response, an automated acknowledgement with a unique ID will be sent as an SMS
3. With the unique ID, passenger can know the status of the complaint by sending SMS:-
"STATUS < SPACE > < REFERENCE ID>"
to 8121281212
or by logging on our website- scr.indianrailways.gov.in/
4. Final reply will be sent through an SMS and will also be available on our website- www.scr.indianrailways.gov.in/

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